Skills - World Options Franchise

Steve Brock and Russ Thornton

We started our World Options franchise three years ago having worked as sales professionals previously. In that time we have built up a good customer base and the business is going really well. The company has continued to improve the online shipping portal which is brilliant for our customers. For

Matthew Mansfield

I was a university graduate who didn’t want to do the typical thing of starting a 9-5 job working for someone else with little reward. I had some experience in sales and realised I’d like the opportunity to build my own business. But being young and new to working life

Simon Douglas

I became a World Options franchisee in 2014. Having previously worked in the courier industry, I knew exactly what I was looking for. I decided that World Options had the best franchise offering for me as a business professional and I was right, because the rest, as they say, is

Catherine Turner

I started my World Options franchise in 2012 with no experience and a background in illustration. I remember being petrified the first time I picked up the phone to talk to a client. It was fine though and the more I did it the more I got used to it.

David Strong And Paul Egan

I worked as a courier with a global carrier company for 6 years and I really enjoyed the work. During that time, I gained a deep understanding and interest in logistics and the shipping industry. I looked into starting a business by joining a franchise and thought, using the logistics

Gary Cross

My early career was as a gymnast and then as an acrobat, which I enjoyed immensely. I moved into acting and had a successful career for 20 years, securing roles on television and on stage. But around four years ago, I started looking for a more steady job and something

Izabela and John Drake

We started our World Options franchise over three years ago and it’s been a brilliant experience. For us, as a couple, it gives us the flexibility to enjoy the lifestyle that we are used to but still build a good business. We work as a team looking after our business

How The Franchise Training Works

Sales Skills

The primary role of a courier delivery franchise is to sell services from major carriers such as UPS, DHL, TNT and Evri to businesses. This in turn requires the confidence to talk on the phone or in person with many different types of people and to convince those individuals to order services. Skills in sales can be achieved through experience or by possessing a natural inclination towards selling.

Customer Service Skills

Established courier delivery franchisees that have hundreds of clients, will see issues with deliveries pop up from time to time.

These can range from issues with bookings, parcels going missing or being damaged or other issues. A courier delivery franchise owner will require the skills to field these types of queries from their customers and try to solve these issues through patience and hard work.

Ensuring a good customer service experience will go a long way toward providing trust for a customer and will lead to the likelihood of that customer continuing to use the services of the said franchisee.

Business Management

Running any business is not an easy task to perform and running a courier delivery franchise is no different in that regard, especially if the franchise owner has no partner and is the only principal in the business.

Courier delivery franchise owners must be aware of the financial health of their business, which includes turnover, profit, costs, and other expenses. Planning and forecasting future revenue, costs, and profit. Being aware of current and potential bottlenecks to the business, which may cause harm to the courier delivery franchise’s bottom line.

Good business management can be achieved by identifying growth opportunities, staff management and checking if business goals are being met.

Discipline

All new businesses take time to grow. World Options Courier delivery franchisees may need to wait up to six months before they start seeing income. And in that interim period of no revenue, discipline is needed from courier franchise owners — in terms of making daily sales calls to prospects.

Many of these prospects will be ‘cold’ meaning that they have no prior knowledge of the business or are unaware of what services will be sold to them, this means that they may cease the call abruptly or following a pitch state that they have no interest in using the services of a courier delivery franchise.

If a franchise owner has a set figure of conversions they would like to achieve, for instance, 10% to 15% — a courier delivery franchise will need to make a number of sales calls that are consistent through the working week. This figure can range from thirty to fifty calls a day. And being on calls throughout each working day and dealing with uninterested and rude prospects, frustrations and other issues requires endurance and persistence.

IT Skills

Managing customer queries, making sales calls, and managing a courier delivery franchise can all be done via spreadsheets, VoIP software and online tools.

Possessing IT skills is vital for the maintenance of the business. One does not need to have the advanced abilities such as being able to write software code but simply be able to open, save and edit data saved on these programs.

What Can A Courier Franchise Do If They Struggle To Improve Their Skills

Most people are usually skilled in a set number of things, and they may find that there are certain jobs that no matter the effort, they cannot achieve the standard required. And if this happens to be the case seeking help from outside sources in terms of finding a business partner, outsourcing sales calls or hiring staff is recommended.

Any business owner may find themselves only being able to do so much, seeking assistance from outside sources could be an intelligent decision if the business owner wishes to see their company prosper.

How Can A New Courier Franchisee Improve Their Skills?

Seeing improvement in the ability to work some kinds of skills can be achieved by following certain processes. For instance, if a franchise owner desires to improve their sales skills, they could work with an experienced mentor who may be able to provide tips and assistance by recording sales calls and analysing moments where prospects become uninterested and getting professional help via courses and qualifications, etc.