Privacy Policy

Effective date: 13 October 2026

1. About this policy

World Options Australia Pty Ltd (ABN 29 614 181 154) ("World Options Australia", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our websites, online shipping portal, integrations and related services; request information or support; attend an event; enquire about a franchise or other business opportunity; or otherwise deal with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian privacy, marketing and communications laws.

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or recorded in a material form.

2. The personal information we collect and hold

The kinds of personal information we may collect and hold depend on how you interact with us and may include:

• identity and contact details, such as your name, residential or business address, email address and telephone number;
• business details, such as your company name, job title, business contact information and Australian Business Number;
• account and authentication information, such as your username, account preferences and records connected with your use of our online portal;
• shipment information, such as sender and recipient names and contact details, collection and delivery addresses, shipment contents and value, delivery instructions, carrier selections, tracking information and proof of delivery;
• transaction and billing information, such as quotations, bookings, invoices, payment status and limited payment-related information. Payment card or bank account information may be collected and processed directly by our payment service providers rather than stored by us;
• records of your communications with us, including enquiries, support requests, complaints, survey responses and chat or telephone interactions;
• information you provide when registering for seminars, workshops, webinars or other events;
• information about your interest in franchise, partnership or other business opportunities;
• marketing preferences and records of your engagement with our communications;
• technical and usage information, such as your IP address, device and browser information, operating system, pages viewed, referring website, timestamps, log data and information collected through cookies, pixels and similar technologies; and
• any other personal information you choose to provide to us.

We do not generally seek to collect sensitive information. If we need to collect sensitive information, we will do so with your consent where required, where it is reasonably necessary for our functions or activities, or where otherwise permitted by law.

3. How we collect personal information

We usually collect personal information directly from you, including when you:

• create or use an account;
• request a quote, book or track a shipment, or use an integration;
• complete a form on our website;
• contact us by telephone, email, chat, social media or another channel;
• attend an event or respond to a survey;
• subscribe to or interact with marketing communications; or
• enquire about a franchise or other business opportunity.

We may also collect personal information from:

• your employer, colleagues or another person acting on your behalf;
• a customer or sender who provides a recipient’s details so that we can arrange and manage a shipment;
• carriers, franchisees, service providers, business partners and related companies;
• publicly available sources; and
• cookies, analytics services and similar technologies when you use our websites, portal or online services.

Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym. In many cases, however, we need accurate identifying and contact information to provide shipping services, respond to an enquiry, administer an account or meet legal requirements.

If you provide us with personal information about another person, you must be authorised to do so and, where appropriate, make them aware of this Privacy Policy. For example, a sender must be authorised to provide a recipient’s delivery and contact details.

You do not have to provide personal information to us. However, if you do not provide information we reasonably require, we may be unable to create an account, provide a quote or service, complete a delivery, respond to an enquiry, register you for an event or progress a business opportunity.

4. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information to:

• provide and administer our websites, portal, integrations and shipping services;
• create and manage accounts;
• obtain quotations, arrange collections and deliveries, track shipments and provide delivery updates;
• process transactions, invoices, payments, credits and claims;
• verify identity and prevent or investigate fraud, security incidents and misuse;
• respond to enquiries, provide support and manage complaints;
• register and communicate with people attending our seminars, workshops, webinars and events;
• respond to and administer franchise, partnership and other business opportunity enquiries;
• improve, test, secure and analyse our services, websites, portal and customer experience;
• personalise content and measure the effectiveness of our communications;
• conduct market research, surveys, reporting and business analysis;
• send marketing communications in accordance with applicable law and your preferences;
• manage our relationships with customers, carriers, franchisees, suppliers and related companies;
• comply with our contracts, legal and regulatory obligations and lawful requests from authorities;
• establish, exercise or defend legal claims;
• conduct due diligence and manage a proposed or actual merger, acquisition, restructure, financing or sale of all or part of our business or assets; and
• carry out other purposes notified to you at the time of collection or otherwise permitted by law.

We may use or disclose personal information for the purpose for which we collected it, for a related purpose you would reasonably expect, with your consent, or as otherwise required or authorised by law.

5. Who we disclose personal information to

We may disclose personal information, where reasonably necessary, to:

• shipping carriers, freight providers, customs brokers, warehouse operators and other logistics providers;
• our franchisees, agents, contractors and business partners;
• companies in the MBE group and other related bodies corporate, including MBE Worldwide S.p.A.;
• providers of website hosting, cloud storage, software, communications, analytics, customer support, marketing, document management and cybersecurity services;
• payment processors, banks, insurers and claims administrators;
• professional advisers, including accountants, auditors, lawyers, tax advisers and consultants;
• a buyer, investor or adviser involved in a proposed or actual corporate transaction;
• courts, regulators, law enforcement bodies, government agencies and other persons where required or authorised by law; and
• any other person to whom you have consented or whom we have notified you about.

These recipients may handle personal information on our behalf or for their own lawful purposes. We require service providers handling personal information on our behalf to protect it and use it only for the agreed purposes.

6. Direct marketing

We may use your personal information to send you information about World Options Australia products, services, offers, events and business opportunities where you have consented, where you would reasonably expect us to do so, or where otherwise permitted by law.

With your consent or where otherwise permitted by law, we may also disclose your personal information to related companies so they can market their products or services to you.

You can opt out at any time by:

• using the unsubscribe facility in an electronic message;
• following any other opt-out instructions in the communication; or
• contacting us using the details in section 15.

We will action electronic marketing unsubscribe requests within the period required by the Spam Act 2003 (Cth). If you opt out of marketing, we may still send you service, account, transaction, safety or legal communications that are not marketing.

7. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate and secure our online services, remember preferences, understand how our services are used, measure performance and support advertising or marketing.

Some cookies are necessary for our services to function. Other cookies may be controlled through our cookie settings, where available, or through your browser or device settings. Blocking some cookies may affect the availability or performance of parts of our website or portal.

For more information about the technologies we use and the choices available to you, please see our Cookie Policy.

8. Overseas disclosure

We operate in an international shipping and corporate environment. We are likely to disclose personal information to recipients outside Australia, including:

• related companies and service providers in the United Kingdom, Italy and the United States; and
• carriers, delivery partners, customs authorities and other service providers in the country of origin, transit or destination for a shipment.

Other countries may be involved depending on the services you request and the locations of our technology and support providers.

Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure the recipient handles the information consistently with the APPs, unless an exception under the Privacy Act 1988 (Cth) applies. In some circumstances, we may remain accountable under Australian privacy law for the recipient’s handling of the information.

9. How we protect personal information

We take reasonable technical and organisational steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, authentication, staff training, contractual confidentiality obligations, monitoring, backups and security safeguards appropriate to the nature of the information.

No method of transmission or storage is completely secure. You are responsible for keeping your login details and passwords confidential and for notifying us promptly if you suspect unauthorised use of your account.

If a data breach is likely to result in serious harm, we will take steps required by the Notifiable Data Breaches scheme, which may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

10. Retention and deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements and comply with legal, accounting, tax, insurance and regulatory obligations.

Retention periods vary depending on the type of information and why we hold it. When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

11. Accessing and correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details in section 15 and describe the information concerned and your request.

We may need to verify your identity before dealing with the request. We will respond within a reasonable period, generally within 30 days.

We will not charge you for making an access or correction request or for correcting your personal information. If permitted by law, we may charge a reasonable amount for providing access and will tell you about any proposed charge before proceeding.

In limited circumstances permitted by the APPs, we may refuse access or correction. If we do, we will generally provide written reasons and explain available complaint options. If we refuse to correct information, you may ask us to associate a statement with it indicating that you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

12. Privacy complaints

If you believe we have mishandled your personal information or breached this Privacy Policy, the APPs or another applicable privacy requirement, please contact us using the details in section 15. Please include enough information for us to understand and investigate your concern.

We will acknowledge and investigate your complaint and aim to respond within 30 days. If we need more time, we will let you know.

If you are not satisfied with our response, or we do not respond within 30 days, you may lodge a complaint with the OAIC:

• Website: www.oaic.gov.au
• Telephone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

The OAIC generally expects you to complain to us first and give us a reasonable opportunity to respond.

13. Third-party websites and services

Our websites and services may contain links to websites or services operated by third parties. Their handling of personal information is governed by their own privacy policies. We are not responsible for the privacy practices of third parties that we do not control.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with its effective date. We encourage you to review it periodically.

15. Contact us

For questions about this Privacy Policy, or to make an access, correction or privacy complaint request, contact:

Privacy Officer
World Options Australia Pty Ltd
ABN 29 614 181 154
Unit 5, 20–22 Hardner Road
Mount Waverley VIC 3149
Australia

Email: support.au@worldoptions.com
Telephone: 1300 345 020